Help Desk   

Help Desk and Support Services

Nology’s Managed Desktop Solution provides the ability to remotely and proactively manage your desktop infrastructure anytime, anywhere. Clients can configure services based on specific needs, including a 24X7 Service Desk, Technician On-Site, MAC’s (move, add and change), as well as complete desktop rollout and configuration management services. With our unique set of modular delivery options, you will find an offering that fits your business and shows immediate value.

Service Desk

A 24/7, Level 1 Service Desk that uses remote management for your desktop environment, creates case logs, dispatches technicians and field services, and routes all other calls to the appropriate resolver group.

Field Services

24/7 tactical management of rollouts, installations, MAC’s (moves, add, change), support and diagnostics, and proper parts disposal. Spend your time on strategic initiatives, not IT.

Secure Remote Troubleshooting

Anytime, anywhere help for your business. Fast.

Software Patching

Keeping up with the right version of software to mitigate security risks is vital. Don’t leave your network vulnerable to viruses, malware, phishing, spam, etc.

Asset Management and Compliance Initiatives

Software licensing and asset management. Through discovery and automation capabilities Nology’s case management system will do it right and keep it up-to-date to ensure you are not violating any license terms and to know where your assets are allocated.

Desktop Management

Nology performs specific time consuming tasks to ensure all areas of IT are covered. Support, Maintenance, Upgrades, Repalcements, MAC’s. Nology would be an extension of your company or your IT department. Tell us how much we should handle – it’s that easy.